Top Questions

INCLUDED IN THE PRICE OF YOUR ROOM

• 4 night round trip cruise from Miami, Florida to Cozumel, Mexico
• Most activities and panels will be general admission, so you’re welcome to come and go as you wish! Your cabin will be assigned to one of the showings of the exclusive world premiere of a new Hallmark Countdown to Christmas movie as we get closer to sailing. Seats will be general admission.
• All meals. There's gourmet fare in the dining rooms, a full buffet, and casual restaurants open for meals all day and night
• Basic Beverages. Stay hydrated with filtered water stations, non-pressed juices, teas, or even drip coffee if you need a pick-me-up
• Use of the ship's beautiful pools and hot tubs, all with plenty of deck space to enjoy a cocktail and some great entertainment*
• Use of Norwegian Joy's amenities such as: health and fitness center, access to the casino, video arcade, and more
• Norwegian's Youth Program facilities and activities if you're bringing children**
• Taxes, port charges and ticketing are included ($325.00 per person)

* Due to stage placement and weather conditions, some pools and hot tubs may be closed for safety during the cruise.
** Adjustments are made to children's program hours and locations as required by our scheduled activities.

NOT INCLUDED

• Service Charges (vary per person, per day based on stateroom selection as shown here)
• Gambling
• Spa
• Alcoholic beverages. Learn more about the various alcohol packages available for purchase
• Soft drinks & bottled water. However, soda packages are available for a low price
• WiFi, learn more about available packages here
• While many restaurants on board are FREE, some specialty restaurants are à la carte. Pricing for each can be found here
• 24-hour Room Service (available for a $9.95 USD convenience fee plus 20% service charge)
• Any tours, events or meals in the ports of call
• Pre-cruise or post-cruise hotels
• Airfare
• Ground transportation
• Travel Protection available through Sixthman

Hallmark Christmas Cruise is working to bring you an exciting lineup with your favorite Hallmark stars. Due to the nature of the industry, announcements regarding our onboard talent will come within a few months of sailing. We will always strive to deliver announcements as soon as we can!

Enroll in Automatic Monthly Billing through March 6, 2025 to take advantage of our $100 (per person) deposit offer. Single occupancy staterooms require twice the posted deposit amount. Remaining monthly payments will be evenly divided. To see exact payments and deposit options, please visit the pricing calculator. 

The premium for any purchased Travel Protection is also due upon booking.

Enroll in automatic monthly billing, and relax knowing that your future payments will be made automatically. When you book, we'll calculate an even monthly payment plan and you'll choose the day of the month you want your payments to be processed. It's that easy! 

ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE as agreed upon at the time of booking by clicking, or verbally confirming that you agree to the ticketing contract. 

If you wish to protect your investment, we strongly recommend the purchase of travel protection. We've teamed up with Travel Insured to offer two levels of protection: a standard insurance policy and a 50% Cancel for Any Reason add-on policy.

• Travel Insured's standard policy will reimburse cancellations at 100% of monies paid for covered cancellation reasons.
• Travel Insured's Cancel For Any Reason add-on policy will reimburse up to 50% of monies paid when cancelling for any reason not covered by the standard policy when cancelled at least 48 hours prior to sailing.

To review both insurance coverage policy details, please go here. If you have travel protection and need to cancel for a covered condition, you can make a claim with Travel Insured to recover any lost payments. No refunds will be provided from Sixthman. 

See the Ticketing Contract for full details.

When booking flights we recommend that you arrive in Miami no later than 12:00pm, or in Ft. Lauderdale no later than 11:00am on November 6. Return flights should be arranged to leave Miami after 12:00pm on November 10, or leave Ft. Lauderdale after 1:00pm.

Please allow additional time for customs clearance for international flights.

Booking your stateroom is easy! You can book online at hallmarkchristmascruise.com/booknow, or over the phone by calling 877-764-2552.

LET'S TALK PROFILES!  Lead Guests, if you or your traveling companions don't have a Sixthman profile you can create one here or while booking.

If your traveling companions already have a Sixthman profile, please have them add you as an Approved Lead Guest in their account here. Once that is done, you'll be able to add them as a guest in your stateroom while booking. Hooray!

Anyone who has traveled with Sixthman previously has a profile and will not need to create one. If you don't know your account credentials, you can recover them here.

Booking During the Pre-Sale:

If you signed up for the pre-sale you will receive your booking information via email. It will include an Earliest Booking Time (EBT).

At or after your EBT, go to hallmarkchristmascruise.com/booknow. Once you sign in, your time will be verified and you'll be able to begin the booking process. You can also book over the phone at 877-764-2552.

Everyone needs a Sixthman profile to create, manage, or be added to a reservation. Create your Sixthman profile. 

If you have traveled with Sixthman previously or signed up for the Hallmark Christmas Cruise Pre-Sale, you have a profile and will not need to create one. If you don't know your username, you can recover it here. You can also contact us and we will be happy to look it up for you (try our live chat feature or call us at 877-764-2552).

Use your Sixthman profile to sign in throughout the year to update your personal information, make payments, add traveling companions, or make changes to your reservation. To manage your reservation, sign in here.

Sixthman Usernames

You'll need to sign in with (or create) a Sixthman username to book. If you've traveled with Sixthman previously or signed up for the Hallmark Christmas Cruise Pre-Sale you have a username. Recover forgotten login credentials here, or contact us or try our live chat for immediate assistance. If you or your traveling companion needs a Sixthman username you can also create one while booking.

Stateroom Selection

During booking you will select your desired stateroom type and number of guests, so check out the pricing page. You will then choose your stateroom, so also check out the Norwegian Joy’s deck plans.

Guest Permissions

If you were a Lead Guest on a prior event and are sailing with the same traveling companions, they'll be in a dropdown list for you to add to your stateroom.

If you're sailing with someone who has a Sixthman username but has NOT sailed with you previously, have them sign in to their Sixthman profile and add your username to their Approved Lead Guests list here. They'll then be on the dropdown list for you while booking.

Naming Guests

You can add your traveling companions later but fees may apply. See more details here. You are obligated for the full cruise fare of the occupancy level you select during the reservation process even if you do not add guests to fill your entire stateroom. If you wish to add guests beyond the capacity of the occupancy level you select during the reservation process you may do so based on availability and for the additional cruise fare associated with the transaction.

Credit Card Payments

Visa, MasterCard, Discover, and American Express are all accepted. If you are paying with multiple credit cards, you will need all of the credit card numbers (with expiration date and card verification number) as well as the name and billing address for each card.

To let someone add you to their reservation, you'll need to have a Sixthman profile and add your lead guest to your Approved Lead Guests list. 

Create a Sixthman profile here, or sign in to your existing profile. 

Then, in the Guest Permissions section here, click the Approve A New Lead Guest button and enter your lead guest's username.

You're all set, the lead guest can now add you as a guest in their stateroom. Hooray!

Sixthman offers you a leading travel protection plan through our partnership with Travel Insured International. Travel Insured specializes in providing quality coverage and superior customer care and claim service to our Sixthman guests. When you add our plan to your trip, you protect yourself from your policy's effective date through your return home. Your prepaid trip costs are protected against Trip Cancellation or Interruption due to an unforeseen accident or illness to you, your traveling companion or a family member. You also receive Emergency Medical Protection, Baggage Protection, Travel Accident Protection and Worldwide Emergency Travel Assistance available 24/7 during your trip.

Remember that sometimes unwelcome events occur to disrupt great trips:

• You are protected, up to full trip cost, if bad weather causes your common carrier to cease operating for 24 hours or more.
• Illness or injury to you or a traveling companion or immediate family member causing you to cancel or interrupt your trip.
• Missed Connection coverage can pay your expenses (up to $500) to rejoin the cruise or tour when you miss the departure due to a three-hour or more flight delay.
• Emergency Medical Expense covers you if you need treatment in a foreign hospital for a sudden illness or accident. We guarantee your admission!
• Trip Cancellation can cover terrorist events, a job layoff (if employed for 1 or more year) or jury duty.
• Assistance will be there if you lose medications or a passport, or need help canceling lost credit cards.

This coverage may be purchased up until the day before sailing, but any pre-existing conditions will only be covered if you purchase travel insurance within 21 days of booking, or 21 days of being named in a reservation. Coverage for all benefits except trip cancellation will begin on the departure date. The trip cancellation benefit will begin at 12:01 AM on the day after Travel Insured receives your application.

Travel Insured also offers Cancel For Any Reason 50% Protection. The Cancel for Any Reason option is only available when specifically requested on the original application and the appropriate premium has been paid. The Cancel For Any Reason benefit must be purchased within 21 days of your initial trip deposit. This benefit allows the insured to receive a refund of up to 50% of covered trip costs on reservations cancelled up to 48 hours prior to departure for any reason outside of the covered circumstances.

This is a summary only containing highlights of the plan.  Download an Insurance PDF for complete terms, conditions and exclusions that apply. Residents of Georgia, Kansas, Louisiana, Minnesota, Oregon, South Dakota, Utah, Texas and Washington have separate Certificates of Insurance in compliance with state requirements.

We know you might have questions about what is and is not covered so we encourage you to read the Insurance PDF or call Travel Insured at 1-866-684-0218 and specify you are calling about Sixthman Travel Protection.

Remember, at time of booking, you acknowledge that the laws that regulate the necessary travel documentation are subject to change and that it is your responsibility to be aware of what is required for travel.

View the latest information from Norwegian at ncl.com/traveldocs. Below are recommendations based on the current U.S. government policy. This information could be updated without notice.

The name on your reservation must match the name on your passport or you will need to provide an original copy of proof of change of name (marriage license, etc).

U.S. Citizens

Sixthman highly recommends all guests travel with a passport valid for at least six months beyond completion of travel. Although a passport is not required for U.S. citizens taking cruises that begin & end in the same U.S. port, traveling with a passport enhances your disembarkation experience, as delays may be expected upon your return to the U.S. if you do not have one. Additionally, passports make it easier for you to fly from the U.S. to a foreign port should you miss your scheduled port of embarkation, or need to fly back to the U.S. for emergency reasons. If you do not have a passport you can use an original or state certified copy of a Birth Certificate as listed below.

The Western Hemisphere Travel Initiative (WHTI) allows U.S. citizens (including children) sailing on cruises that begin and end in the same U.S. port to travel with one of the following WHTI compliant document:

• Valid U.S. Passport
• Passport Card
• Enhanced Driver's License (EDL)
• Original or state certified copy of a Birth Certificate PLUS a government-issued photo ID*
• Certificate of Naturalization PLUS a government-issued photo ID*

*A government-issued photo ID is also required for all guests, including children 16 and over. For more information, a complete list of WHTI-compliant documents or to obtain a passport application, visit travel.state.gov.

For more information or to obtain a passport application, visit travel.state.gov. 

Non-U.S. Citizens

All guests must carry a valid passport, and if necessary, a multiple entry visa is required for entry into the United States (i.e. B-2 Visitors Visa), or a visa waiver. Please be sure to check with the proper agencies and authorities (such as your local immigration office) before you sail because we can't board you without the proper documents. Travelers from the 38 Visa Waiver Program (VWP) countries* must have a machine-readable passport to enter the U.S. without a visa. All VWP travelers are required to obtain an electronic travel authorization prior to boarding a carrier to travel by air or sea to the U.S. under the VWP.

*ANDORRA, AUSTRALIA, AUSTRIA, BELGIUM, BRUNEI, CHILE, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, ICELAND, IRELAND, ITALY, JAPAN, LATVIA, LIECHTENSTEIN, LITHUANIA, LUXEMBOURG, MALTA, MONACO, NETHERLANDS, NEW ZEALAND, NORWAY, PORTUGAL, REP. OF KOREA , SAN MARINO, SINGAPORE, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, SWITZERLAND, TAIWAN and UNITED KINGDOM

If you are not a US Citizen and are uncertain that you have the correct documentation please call US Immigrations at 1-800-375-5283 to be sure your identification will be satisfactory.

Alien Residents of the United States holding an Alien Registration Card (ARC or "Green Card") (Form I-551) may travel to Canada, Mexico, Bermuda (see Visa Restrictions on Bermuda) and the Caribbean with just their valid ARC and Proof of Identity. However, it is recommended that these guests also carry their passports from their country of citizenship if available. In some instances, ARC holders may still be required to have sailing permits and/or visas to enter countries Norwegian Cruise Line visits in these areas. Travel anywhere else in the world requires a valid passport from the country you are a citizen of and subsequently subjects you to any documentation, visa and health requirements of all countries visited

What if I do not have proper identification?

There is no Jedi Mind Trick around this, you MUST have proper identification to be permitted to board the ship. If you arrive at port without proper identification, while Sixthman will assist you in contacting the appropriate agencies, we cannot guarantee that you can successfully attain proper identification from the port, and this may result in being denied boarding without compensation. And this makes us sad.

Birth Certificates

Norwegian Alcohol Policy

With the exception of Wine and Champagne, all guests are prohibited from bringing alcohol on board our ships. If you purchase any alcohol at one of our ports-of-call or in our onboard shops, the ship will safely store your purchase(s) until either the final night of the cruise or the morning of debarkation, at which time it will be available for pick up in a designated area.

Minimum Drinking Age

The minimum drinking age for all alcoholic beverages on Norwegian Cruise Line ships is 21. Guests who are 18 - 20 years of age can purchase and consume beer or wine when the ship is in international waters (3 miles out of US territorial waters). The age modification does not apply for Alaska and Hawaii sailings. The parent or legal guardian must be onboard the sailing with the young adult and present themselves at the Front Desk so they can sign the form allowing the consumption of beer and wine only. 

For purposes of complying with the minimum drinking age requirements, a guest’s age is established upon embarkation (beginning of the cruise). If a guest celebrates their birthday during the cruise, and thereby becomes of age to consume alcohol, the guest may thereafter ask the Guest Services Manager to modify ship’s records to permit their consumption of alcohol during the remainder of the cruise. The guest will be required to appear at Guest Services to present a government issued form of identification to permit verification of their age. 

More information on the minimum drinking age can be found here.

Beverage Packages

Guests can pre-purchase beverage packages up to ten days prior to sailing or once on board. Everything you need to know can be found at hallmarkchristmascruise.com/beverages.

Wine & Champagne Policy

Guests may bring bottles of wine and champagne on board. When bottles are brought on board and served or consumed in any restaurant, public room area or in their stateroom, a corkage fee* will be charged according to bottle sizes noted below. For safety reasons there are no glass beverages allowed on the pool deck lawn

750 ml Bottle: $15.00 USD
1,000 ml Bottle: $20.00 USD
1,500 ml Magnum: $30.00 USD

Wine or champagne sent directly to the ship by travel agents, friends, family, etc. or from another retail source, are subject to the same fees. Box wines are not allowed on board.

To speed up the process of checking your wine or champagne at the port, print out this form and bring it with you.

*If you have purchased either the Unlimited Open Bar Package or the Premium Plus Beverage Package you will not be charged the corkage fee. You will still be required to check your wine at the terminal prior to boarding.

Bottle Service 

Guests can order items through the Gifts & More program including bottles of liquor that are delivered on board with mixers (not advertised but available if you call) and gourmet treats— outside of 10 days prior to sailing.

There are no glass bottles allowed on the pool deck lawn. 

INCLUDED IN THE PRICE OF YOUR ROOM

• 4 night round trip cruise from Miami, Florida to Cozumel, Mexico
• Most activities and panels will be general admission, so you’re welcome to come and go as you wish! Your cabin will be assigned to one of the showings of the exclusive world premiere of a new Hallmark Countdown to Christmas movie as we get closer to sailing. Seats will be general admission.
• All meals. There's gourmet fare in the dining rooms, a full buffet, and casual restaurants open for meals all day and night
• Basic Beverages. Stay hydrated with filtered water stations, non-pressed juices, teas, or even drip coffee if you need a pick-me-up
• Use of the ship's beautiful pools and hot tubs, all with plenty of deck space to enjoy a cocktail and some great entertainment*
• Use of Norwegian Joy's amenities such as: health and fitness center, access to the casino, video arcade, and more
• Norwegian's Youth Program facilities and activities if you're bringing children**
• Taxes, port charges and ticketing are included ($325.00 per person)

* Due to stage placement and weather conditions, some pools and hot tubs may be closed for safety during the cruise.
** Adjustments are made to children's program hours and locations as required by our scheduled activities.

NOT INCLUDED

• Service Charges (vary per person, per day based on stateroom selection as shown here)
• Gambling
• Spa
• Alcoholic beverages. Learn more about the various alcohol packages available for purchase
• Soft drinks & bottled water. However, soda packages are available for a low price
• WiFi, learn more about available packages here
• While many restaurants on board are FREE, some specialty restaurants are à la carte. Pricing for each can be found here
• 24-hour Room Service (available for a $9.95 USD convenience fee plus 20% service charge)
• Any tours, events or meals in the ports of call
• Pre-cruise or post-cruise hotels
• Airfare
• Ground transportation
• Travel Protection available through Sixthman

When booking flights we recommend that you arrive in Miami no later than 12:00pm, or in Ft. Lauderdale no later than 11:00am on November 6. Return flights should be arranged to leave Miami after 12:00pm on November 10, or leave Ft. Lauderdale after 1:00pm.

Please allow additional time for customs clearance for international flights.

Subject to change, the cruise itinerary is:

• Thursday, November 6, 2025 - Port of Miami All Aboard by 5:30pm ET (Terminal closes at 5:00pm)
• Friday, November 7 - Day at Sea
• Saturday, November 8 - Cozumel, Mexico (Arrive 8:00am, Depart 5:30pm)
• Sunday, November 9 - Day at Sea
• Monday, November 10 - Arrive Port of Miami (Disembarkation begins around 7:30am ET)

Can the itinerary change?
Though it is rarely necessary, Norwegian Cruise Line reserves the right to alter the itinerary due to adverse weather, safety concerns, port closings, or mechanical issues. Sixthman works closely with Norwegian to preserve the scheduled itinerary and will communicate any changes to guests at the earliest opportunity. Compensation will not be provided for missed or changed port stops.

Our talent are excited to join you on board for the whole event. However, there may be some cases where they must join us during the trip or depart early due to schedule or family commitments.

Paid in Full Discount

Reservations made through April 8, 2025 that are paid in full within 72 hours of booking will receive a 5% discount off stateroom fare. The Paid In Full Discount will only apply if the entire stateroom is paid for and is not available on a per person basis.

Paid in Full, First Responder, and Military Discounts are not combinable or applicable to Cannonball Club reservations.

Youth Discount

Children 3-14 years at time of sailing will receive a $99 youth discount. Children 6 months - 2 years at time of sailing will be charged only taxes and fees if booked as third/fourth/fifth guest or receive a $99 youth discount if booked as the second guest.

First Responders Discount

Guests who are active, retired, or volunteer first responders (i.e. MD, RN, CNA, EMS workers, Fire Department, and Law Enforcement) are eligible to receive a 5% discount off of stateroom fare for the entire reservation. To receive this discount, please email one of the following items to hallmarkchristmascruise@sixthman.net after your reservation has been confirmed. Please blacken out anything showing your social security number, bank account, or financial details before sending.

• Employee or volunteer badge showing your full name
• Paystub less than 60 days old
• 1099 tax form from previous year
• Signed affidavit from first responder agency

Paid in Full, First Responder, and Military Discounts are not combinable or applicable to Cannonball Club reservations.

Military & First Responder discounts must be requested by the final payment date of August 8, 2025. For reservations created near the final payment date, the discount can be added within 30 days of when the reservation is created or the eligible guest is added as long as it is requested a minimum of 30 days before the event. No exceptions to this policy will be permitted.

Military Discount

Guests who are active, veteran, or retired military are eligible to receive a 10% discount off stateroom fare for the entire stateroom. To receive this discount, please email one of the following items below to hallmarkchristmascruise@sixthman.net after your reservation has been confirmed. Please blacken out your social security number before sending.

United States:

• Copy of the military LES (Leave and Earning Statement)
• Copy of military retirement papers (DD214 or DD256)
• Copy of proof of honorable discharge (Form DD214)
• Proof for Cadets: A letter from his/her Commander or a copy of a military pay stub.

Canada:

• Copy of CF1 card
• Copy of NDI 10 card
• Copy of NDI 20 card
• Copy of NDI 60 card
• Copy of NDI 75 card

Paid in Full, First Responder, and Military Discounts are not combinable or applicable to Cannonball Club reservations.

Military & First Responder discounts must be requested by the final payment date of August 8, 2025. For reservations created near the final payment date, the discount can be added within 30 days of when the reservation is created or the eligible guest is added as long as it is requested a minimum of 30 days before the event. No exceptions to this policy will be permitted.

Hallmark Christmas Cruise is sold in US Dollars and all charges incurred prior to sailing will be charged as USD. Currency conversion shown on the website is for example purposes only. All pre-sailing payments will be processed as USD and non-USD accounts are subject to your bank’s exchange rate at the time of each transaction and are also subject to any foreign transaction fees of your bank.

All onboard charges will be listed and charged in US Dollars and non-USD accounts are subject to your bank’s exchange rate at the time of each transaction and are also subject to any foreign transaction fees of your bank.

Norwegian will make every effort to accommodate you, providing you have not entered the 24th week of pregnancy when the cruise ends. Please include your cruise details in an email to the Access Desk or accessdesk@ncl.com with a medical certificate establishing your due date prior to the cruise.

Infants under six months of age are not eligible for travel on Norwegian ships.

What is the process for bringing and storing breast milk on board? After you have received your Norwegian Cruise Line reservation number (approximately 4-6 weeks prior to sailing) please reach out to the Access Desk and they will make note on your boarding pass to allow you to bring breast milk through security upon embarkation. For storing breast milk on board, you can request to have your mini-fridge emptied out in advance with the Access Desk or with your cabin steward on board. For cabins without a mini-fridge, you can request for breast milk to be stored by your cabin steward on board or for an ice bucket to be provided for the room.

What are my breast feeding options while in port? While there are no designated breastfeeding areas while in port, please see a staff member for recommendations. Additionally, all guests are able to easily exit and board the ship at their leisure to access cabins while we are docked in port.

A fixed service charge* will be added to your onboard spending account in the amount of $20.00** per person per day for Interiors, Ocean Views, Balconies, and Club Balcony Suites and $25.00** per person per day for Suites.

The reason there's a fixed service charge is an important one: the ship crew is encouraged to work together as a team. Staff members including restaurant staff, stateroom stewards and behind-the-scenes support staff are compensated by a combination of salary and incentive programs that your service charge supports.

Additionally, a 20% auto-service charge will be applied for some other onboard services and experiences. These include, but are not limited to, beverage purchases (alcohol and non-alcoholic as well as ALL beverage packages), specialty dining packages, alcohol tastings, and spa and salon services.

While you are welcome to extend additional gratuities at your discretion, these minimum service charges are agreed to be paid by you upon booking your stateroom. Should your concerns not be met with satisfaction you can adjust the charges.

*These charges are acknowledged by each reservation’s lead passenger and agreed upon at the time of booking verbally via phone or in the online booking process by checking a box before being able to move forward with their reservation.

**Prices subject to change.

Hallmark Christmas Cruise is run “festival style,” with multiple shows going on simultaneously. All of these shows are general admission, so you’re welcome to come and go as you wish!

There are performances where capacity is limited, however most talent perform multiple times during the cruise

The exact performance schedule will be released HERE prior to the cruise, but count on each band playing multiple times with festival scheduling and multiple shows occurring on multiple stages!

Be sure to go through our own Ship page including the main helpful tabs: Staterooms, Restaurants, Bars, and Play.

You will notice in addition to a great casino, spa, pool & hot tubs, this ship includes:

• Fitness Center
• Jogging Track
• Aqua Park (nominal cover charge)
• Specialty restaurants (nominal cover charge or a la carte pricing applies)
• Video Arcade

More information about Norwegian Joy:

Norwegian's Website

Prior to 30 days before sailing (October 7, 2025), any newly available staterooms will be released weekly on Fridays. At 11am ET on Fridays First Available staterooms will become available to anyone with an Earliest Booking Time (EBT) for the event. At 1pm ET, any staterooms remaining available become available to the general public. Stateroom availability depends on how many First Available Staterooms have been assigned that week; some weeks there may be no new staterooms available, while other weeks there may be several new staterooms available.

Beginning 30 days prior to sailing (October 7, 2025), any newly available cabins will be released daily at 1pm ET.

Sign up for our email newsletter and text updates to stay informed of event updates. Once we have fulfilled all committed First Available bookings to a stateroom, all periodically released staterooms will be available on a first come, first served basis.

Our goal is to accommodate 99% of our First Available bookings.

If we are unable to assign you to a stateroom by 30 days prior to sailing (October 7, 2025), you earn a $1,000 future Sixthman event credit and have two options:

• You can notify us to process your full refund plus receive a $1,000 future Sixthman event credit (valid for 3 years). Any purchased travel protection would be included in the refund.
• If you are willing to accept a stateroom less than 30 days prior to the festival, we can continue to try to find a stateroom for you. When we place you in a stateroom, your $1,000 future Sixthman event credit will be automatically applied to your booking. If we are unable to place you in a stateroom before sailing we will automatically process your full refund and issue your $1,000 future Sixthman event credit (valid for 3 years).

Additionally, anyone we aren't able to assign to a stateroom will be prioritized for next year's pre-sale (registration required) and will be assigned a booking time after guests who sail but before prior year alumni (if any) and before new guests.

We recommend booking refundable travel (airfare, hotels, etc.) in the event you are unable to sail - Sixthman does not provide refunds for external purchases.

Pending availability, you may book a First Available Interior, First Available Oceanview or First Available Balcony stateroom.

We utilize historical cancellation data from all our festivals to predict how many staterooms will become available prior to sailing. Life happens and sometimes our guests have to cancel. Plus, while we never intentionally hold staterooms back to release later, sometimes we need fewer staterooms for production/talent/staff than originally planned, allowing us to offer those to guests.

First Available Staterooms are set to the maximum price for a room of that stateroom type. You will be placed in the first available stateroom that matches the category you booked. Should your assigned stateroom be priced lower than the First Available price, you will be refunded the difference. You will ultimately only pay the price of the stateroom you are assigned.

You will be assigned to a specific stateroom by 30 days prior to the festival’s embarkation date (October 7, 2025) or be eligible for a $1,000 future Sixthman event credit. 

All guests receive reservation numbers approximately 4-6 weeks prior to the festival’s embarkation date. Should you be placed into a specific stateroom after this time frame, you can anticipate receiving your reservation number approximately 10 days after your stateroom is assigned. 

All reservations, including First Available reservations, are non-refundable. Please review our cancellation policy. If you are unsure about your ability to attend the festival, we recommend you delay booking a first available stateroom until you are certain you can attend.

Sixthman does not provide refunds for external purchases, therefore we recommend you book refundable travel. Please read our “What is the First Available guarantee” FAQ for further details.

All standard payment options will be available to First Available Staterooms bookings. Review our payment options here.

Your Sixthman Future Event Credit will expire three years from the date of issue. 

If any Suites become available, they will be offered to booked guests through our desired upgrade list. Once you are booked in a stateroom, you may contact us to join the desired upgrade list to be notified if a Suite becomes available. This means you may book a First Available Balcony stateroom and request to be on the desired upgrade list; in this case you may be automatically placed in a Balcony stateroom or offered a Suite (which, if you decline, will keep you in line for a Balcony stateroom assignment).

First Available Staterooms are true stateroom bookings and as such are prioritized over the desired upgrade list. Once all First Available Staterooms have been placed, we will accommodate as many people from the Desired Upgrade List as possible. Note that Club Balcony Suites and Suites are not offered in First Available so any staterooms openings for those types are offered out via the Desired Upgrade List before being released for sale.

No. You will be automatically assigned into the next available stateroom that matches the room type that you purchased.

Should you wish to transfer your reservation to another festival, you would follow the standard transfer guidelines in place for the festival you are currently booked on. 

ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE as agreed upon at the time of booking by clicking, or verbally confirming that you agree to the ticketing contract. 

If you wish to protect your investment, we strongly recommend the purchase of travel protection. We've teamed up with Travel Insured to offer two levels of protection: a standard insurance policy and a 50% Cancel for Any Reason add-on policy.

• Travel Insured's standard policy will reimburse cancellations at 100% of monies paid for covered cancellation reasons.
• Travel Insured's Cancel For Any Reason add-on policy will reimburse up to 50% of monies paid when cancelling for any reason not covered by the standard policy when cancelled at least 48 hours prior to sailing.

To review both insurance coverage policy details, please go here. If you have travel protection and need to cancel for a covered condition, you can make a claim with Travel Insured to recover any lost payments. No refunds will be provided from Sixthman. 

See the Ticketing Contract for full details.

Booking your stateroom is easy! You can book online at hallmarkchristmascruise.com/booknow, or over the phone by calling 877-764-2552.

LET'S TALK PROFILES!  Lead Guests, if you or your traveling companions don't have a Sixthman profile you can create one here or while booking.

If your traveling companions already have a Sixthman profile, please have them add you as an Approved Lead Guest in their account here. Once that is done, you'll be able to add them as a guest in your stateroom while booking. Hooray!

Anyone who has traveled with Sixthman previously has a profile and will not need to create one. If you don't know your account credentials, you can recover them here.

Booking During the Pre-Sale:

If you signed up for the pre-sale you will receive your booking information via email. It will include an Earliest Booking Time (EBT).

At or after your EBT, go to hallmarkchristmascruise.com/booknow. Once you sign in, your time will be verified and you'll be able to begin the booking process. You can also book over the phone at 877-764-2552.

Everyone needs a Sixthman profile to create, manage, or be added to a reservation. Create your Sixthman profile. 

If you have traveled with Sixthman previously or signed up for the Hallmark Christmas Cruise Pre-Sale, you have a profile and will not need to create one. If you don't know your username, you can recover it here. You can also contact us and we will be happy to look it up for you (try our live chat feature or call us at 877-764-2552).

Use your Sixthman profile to sign in throughout the year to update your personal information, make payments, add traveling companions, or make changes to your reservation. To manage your reservation, sign in here.

Sixthman Usernames

You'll need to sign in with (or create) a Sixthman username to book. If you've traveled with Sixthman previously or signed up for the Hallmark Christmas Cruise Pre-Sale you have a username. Recover forgotten login credentials here, or contact us or try our live chat for immediate assistance. If you or your traveling companion needs a Sixthman username you can also create one while booking.

Stateroom Selection

During booking you will select your desired stateroom type and number of guests, so check out the pricing page. You will then choose your stateroom, so also check out the Norwegian Joy’s deck plans.

Guest Permissions

If you were a Lead Guest on a prior event and are sailing with the same traveling companions, they'll be in a dropdown list for you to add to your stateroom.

If you're sailing with someone who has a Sixthman username but has NOT sailed with you previously, have them sign in to their Sixthman profile and add your username to their Approved Lead Guests list here. They'll then be on the dropdown list for you while booking.

Naming Guests

You can add your traveling companions later but fees may apply. See more details here. You are obligated for the full cruise fare of the occupancy level you select during the reservation process even if you do not add guests to fill your entire stateroom. If you wish to add guests beyond the capacity of the occupancy level you select during the reservation process you may do so based on availability and for the additional cruise fare associated with the transaction.

Credit Card Payments

Visa, MasterCard, Discover, and American Express are all accepted. If you are paying with multiple credit cards, you will need all of the credit card numbers (with expiration date and card verification number) as well as the name and billing address for each card.

To let someone add you to their reservation, you'll need to have a Sixthman profile and add your lead guest to your Approved Lead Guests list. 

Create a Sixthman profile here, or sign in to your existing profile. 

Then, in the Guest Permissions section here, click the Approve A New Lead Guest button and enter your lead guest's username.

You're all set, the lead guest can now add you as a guest in their stateroom. Hooray!

Sixthman offers you a leading travel protection plan through our partnership with Travel Insured International. Travel Insured specializes in providing quality coverage and superior customer care and claim service to our Sixthman guests. When you add our plan to your trip, you protect yourself from your policy's effective date through your return home. Your prepaid trip costs are protected against Trip Cancellation or Interruption due to an unforeseen accident or illness to you, your traveling companion or a family member. You also receive Emergency Medical Protection, Baggage Protection, Travel Accident Protection and Worldwide Emergency Travel Assistance available 24/7 during your trip.

Remember that sometimes unwelcome events occur to disrupt great trips:

• You are protected, up to full trip cost, if bad weather causes your common carrier to cease operating for 24 hours or more.
• Illness or injury to you or a traveling companion or immediate family member causing you to cancel or interrupt your trip.
• Missed Connection coverage can pay your expenses (up to $500) to rejoin the cruise or tour when you miss the departure due to a three-hour or more flight delay.
• Emergency Medical Expense covers you if you need treatment in a foreign hospital for a sudden illness or accident. We guarantee your admission!
• Trip Cancellation can cover terrorist events, a job layoff (if employed for 1 or more year) or jury duty.
• Assistance will be there if you lose medications or a passport, or need help canceling lost credit cards.

This coverage may be purchased up until the day before sailing, but any pre-existing conditions will only be covered if you purchase travel insurance within 21 days of booking, or 21 days of being named in a reservation. Coverage for all benefits except trip cancellation will begin on the departure date. The trip cancellation benefit will begin at 12:01 AM on the day after Travel Insured receives your application.

Travel Insured also offers Cancel For Any Reason 50% Protection. The Cancel for Any Reason option is only available when specifically requested on the original application and the appropriate premium has been paid. The Cancel For Any Reason benefit must be purchased within 21 days of your initial trip deposit. This benefit allows the insured to receive a refund of up to 50% of covered trip costs on reservations cancelled up to 48 hours prior to departure for any reason outside of the covered circumstances.

This is a summary only containing highlights of the plan.  Download an Insurance PDF for complete terms, conditions and exclusions that apply. Residents of Georgia, Kansas, Louisiana, Minnesota, Oregon, South Dakota, Utah, Texas and Washington have separate Certificates of Insurance in compliance with state requirements.

We know you might have questions about what is and is not covered so we encourage you to read the Insurance PDF or call Travel Insured at 1-866-684-0218 and specify you are calling about Sixthman Travel Protection.

Enroll in Automatic Monthly Billing and customize your own payment schedule! See the details.

If you decide not to do automatic monthly billing, this manual payment plan allows guests to make installment payments on their cruise over time. The date that you place your reservation will dictate your deposit amount, after which you would be required to make any future payments according to the schedule. To make a payment on an existing reservation, please sign in to your account.

Single occupancy staterooms require twice the above amounts.

Past due payments are subject to a $35 late fee. See the Terms and Conditions for full details.

If you're the lead guest with an existing reservation you can add a guest online. First, your guest needs a Sixthman username, and needs to give you permission to add them to your stateroom. 

Step 1

Provide your guest with your Sixthman username, and have them create a Sixthman profile here, or sign in to their existing profile. In the Guest Permissions section have them add you to their Approved Lead Guests list. 

Step 2

Once they're done, you can sign in to your profile and they'll appear in Your Authorized Guests list. Now, go to your current reservation and add them in the Personal Information section.

To make a payment, booked guests can sign in to their Sixthman account and click 'Make a Payment' next to their reservation. Any named guest on a reservation can submit an online payment.

Payments can also be made via phone by calling Sixthman at 877-764-2552.

The Lead Guest on the reservation is responsible for making sure minimum payments are met and will be notified of any past due payments. However, each guest can sign in (or call in) individually to make their own payment for their share of the cabin with their own credit card information.

When making the reservation, the Lead Guest can pay for only their portion of the minimum initial deposit, but the reservation must be brought current within 72 hours. Within this time frame, other guests can make their initial payments. The Lead Guest is responsible for making sure the reservation is current within 72 hours or will risk cancellation.

Only Lead Guests can request to change or remove existing guests, or to upgrade to a higher-priced category. Downgrading your stateroom to a stateroom of lesser value is not allowed. The Lead Guest must request these changes by phone or email.

Because the Lead Guest owns the reservation, any changes to this guest are subject to a Lead Guest change fee of $299. No lead guest changes or transfers are permitted during the pre-sale or after August 8, 2025. Lead Guest changes are also not permitted after an event sells out, except to guests who were named in the reservation prior to the sell out. Permitted changes incur a $299 Lead Guest change fee.

ALL names must be received by August 8, 2025. Each reservation is allowed one free name change prior to August 8, 2025. Additional changes prior to that date are subject to a $50 administrative fee per change.

Any changes, including adding unnamed guests made after August 8, 2025, but more than one week before the cruise are $75 per change. Any changes, including adding unnamed guests made within a week of the cruise are $100 per change.

These terms and conditions are stated under the #3 section of our ticketing contract, “Changes, Transfers and Cancellations,” which each Lead Guest agrees to at the time of booking, and a term & condition agreed to either verbally via phone or in the online booking process by checking a box before being able to move forward with their reservation.

This is also stated in the confirmation email sent to each Lead Guest at the time of booking.

One week after missing a scheduled payment date, a late fee of $35 is added to the reservation.

Three weeks after missing a scheduled payment date, a final notice of impending cancellation is sent, and the reservation may be cancelled by Sixthman within 7 days.

If you are unable to make a payment as scheduled, please contact Sixthman PRIOR to the payment due date. In extreme circumstances, alternate payment schedules may be arranged. Alternate payment schedules are solely at the discretion of Sixthman. Defaulting on alternate payment arrangements will result in immediate cancellation of your reservation.

You may purchase travel protection while placing your reservation online or by calling Sixthman Guest Services at 1-877-764-2552 after your reservation has been placed. Insurance is sold per person and based of the amount you'd like covered (minimum coverage is the per person cost of the cabin plus all taxes and fees). You may also call Sixthman to request additional coverage for other non-cruise travel, such as airfare and deposits on ground or hotel.

For a complete list of rates and coverage details please visit www.sixthman.net/protection. The CFAR benefit (CANCEL FOR ANY REASON) is in addition to the standard policy and allows a refund of up to 50% of the non-refundable Trip Cost for reservations that are canceled without a covered reason up until 48 hours prior to sailing. This benefit must be purchased within 21 days of trip purchase.

Guests traveling by themselves in their own stateroom are responsible for the double-occupancy rate of the stateroom (the double rate times two). Single occupancy staterooms will be charged Taxes and Fees for only one guest.

Automatic Billing: Single occupancy staterooms require twice the posted payment amounts for all payment options. To take advantage of any automatic billing promotions as a single occupant, you are required to leave a minimum deposit of two times the designated amount, plus any optional travel protection costs applied.

Looking for the perfect gift? Visit sixthman.net/giftcard to give the gift of Sixthman to your friends and family for birthdays, holidays, or for no reason at all! Purchase a Sixthman Digital Gift Card and enable your recipient to LIVE LOUD on the vacation of their dreams.

Sixthman Gift Cards can be used as a payment on a reservation. Gift cards used on reservations already paid in full will have the amount applied as onboard credit to cover drinks, merchandise, spa treatments, excursions, specialty dining and more! The gift cards have no fees.

Sixthman Gift Cards must be redeemed at least 14 days prior to sailing and cannot be redeemed on board. Be sure to read the FAQs and the terms and conditions at sixthman.net/giftcard for full details!

Norwegian branded gift cards are not able to be used for payment on a Sixthman reservation. You can, however, redeem them on board.

A minor is defined as an individual under 18 years of age as of November 6.
A young adult is defined as an individual between the ages of 18 and 20 as of November 6.
An adult is defined as someone 21 years of age or older as of November 6.

Minors and young adults must be accompanied by an adult in the same stateroom.

Minors traveling with an accompanying adult, who is not the minor's parent or legal guardian, must have a Parent/Guardian Consent Release Form (PDF) that authorizes the minor's travel and further authorizes medical treatment in case of an emergency must be delivered to a Norwegian representative at the pier during check-in. Failure to produce this letter at embarkation may result in boarding being denied, with no refund of cruise fare provided.

Infants sailing onboard a Norwegian vessel must be at least six months of age at time of sailing.

Note: Two people under the age of 21 may travel together in the same stateroom if they are a married couple and provide proof of marriage to a Norwegian representative at the pier before embarkation.

Guest ages will be verified at embarkation. Guests not conforming to this policy will be denied boarding and assessed a 100% cancelation penalty. NO exceptions will be made at embarkation.

We realize that your vacation begins the moment you book your cabin and we wish we could look after your entire journey. However, the only part of your trip we can truly impact is the part that happens when you step on the ship. In years past, we have tried to manage the experience you have with hotels, airlines, rental cars, and shuttles and we just can’t get them to care like we do. We will see you on the ship and put our energy into making it the greatest vacation you have ever had!

In addition to this, Sixthman is not responsible for covering the cost of external travel in the event of a cancellation and we highly recommend the purchase of travel protection.

For directions check out our Port page.

Remember, at time of booking, you acknowledge that the laws that regulate the necessary travel documentation are subject to change and that it is your responsibility to be aware of what is required for travel.

View the latest information from Norwegian at ncl.com/traveldocs. Below are recommendations based on the current U.S. government policy. This information could be updated without notice.

The name on your reservation must match the name on your passport or you will need to provide an original copy of proof of change of name (marriage license, etc).

U.S. Citizens

Sixthman highly recommends all guests travel with a passport valid for at least six months beyond completion of travel. Although a passport is not required for U.S. citizens taking cruises that begin & end in the same U.S. port, traveling with a passport enhances your disembarkation experience, as delays may be expected upon your return to the U.S. if you do not have one. Additionally, passports make it easier for you to fly from the U.S. to a foreign port should you miss your scheduled port of embarkation, or need to fly back to the U.S. for emergency reasons. If you do not have a passport you can use an original or state certified copy of a Birth Certificate as listed below.

The Western Hemisphere Travel Initiative (WHTI) allows U.S. citizens (including children) sailing on cruises that begin and end in the same U.S. port to travel with one of the following WHTI compliant document:

• Valid U.S. Passport
• Passport Card
• Enhanced Driver's License (EDL)
• Original or state certified copy of a Birth Certificate PLUS a government-issued photo ID*
• Certificate of Naturalization PLUS a government-issued photo ID*

*A government-issued photo ID is also required for all guests, including children 16 and over. For more information, a complete list of WHTI-compliant documents or to obtain a passport application, visit travel.state.gov.

For more information or to obtain a passport application, visit travel.state.gov. 

Non-U.S. Citizens

All guests must carry a valid passport, and if necessary, a multiple entry visa is required for entry into the United States (i.e. B-2 Visitors Visa), or a visa waiver. Please be sure to check with the proper agencies and authorities (such as your local immigration office) before you sail because we can't board you without the proper documents. Travelers from the 38 Visa Waiver Program (VWP) countries* must have a machine-readable passport to enter the U.S. without a visa. All VWP travelers are required to obtain an electronic travel authorization prior to boarding a carrier to travel by air or sea to the U.S. under the VWP.

*ANDORRA, AUSTRALIA, AUSTRIA, BELGIUM, BRUNEI, CHILE, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, ICELAND, IRELAND, ITALY, JAPAN, LATVIA, LIECHTENSTEIN, LITHUANIA, LUXEMBOURG, MALTA, MONACO, NETHERLANDS, NEW ZEALAND, NORWAY, PORTUGAL, REP. OF KOREA , SAN MARINO, SINGAPORE, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, SWITZERLAND, TAIWAN and UNITED KINGDOM

If you are not a US Citizen and are uncertain that you have the correct documentation please call US Immigrations at 1-800-375-5283 to be sure your identification will be satisfactory.

Alien Residents of the United States holding an Alien Registration Card (ARC or "Green Card") (Form I-551) may travel to Canada, Mexico, Bermuda (see Visa Restrictions on Bermuda) and the Caribbean with just their valid ARC and Proof of Identity. However, it is recommended that these guests also carry their passports from their country of citizenship if available. In some instances, ARC holders may still be required to have sailing permits and/or visas to enter countries Norwegian Cruise Line visits in these areas. Travel anywhere else in the world requires a valid passport from the country you are a citizen of and subsequently subjects you to any documentation, visa and health requirements of all countries visited

What if I do not have proper identification?

There is no Jedi Mind Trick around this, you MUST have proper identification to be permitted to board the ship. If you arrive at port without proper identification, while Sixthman will assist you in contacting the appropriate agencies, we cannot guarantee that you can successfully attain proper identification from the port, and this may result in being denied boarding without compensation. And this makes us sad.

Birth Certificates

Norwegian Alcohol Policy

With the exception of Wine and Champagne, all guests are prohibited from bringing alcohol on board our ships. If you purchase any alcohol at one of our ports-of-call or in our onboard shops, the ship will safely store your purchase(s) until either the final night of the cruise or the morning of debarkation, at which time it will be available for pick up in a designated area.

Minimum Drinking Age

The minimum drinking age for all alcoholic beverages on Norwegian Cruise Line ships is 21. Guests who are 18 - 20 years of age can purchase and consume beer or wine when the ship is in international waters (3 miles out of US territorial waters). The age modification does not apply for Alaska and Hawaii sailings. The parent or legal guardian must be onboard the sailing with the young adult and present themselves at the Front Desk so they can sign the form allowing the consumption of beer and wine only. 

For purposes of complying with the minimum drinking age requirements, a guest’s age is established upon embarkation (beginning of the cruise). If a guest celebrates their birthday during the cruise, and thereby becomes of age to consume alcohol, the guest may thereafter ask the Guest Services Manager to modify ship’s records to permit their consumption of alcohol during the remainder of the cruise. The guest will be required to appear at Guest Services to present a government issued form of identification to permit verification of their age. 

More information on the minimum drinking age can be found here.

Beverage Packages

Guests can pre-purchase beverage packages up to ten days prior to sailing or once on board. Everything you need to know can be found at hallmarkchristmascruise.com/beverages.

Wine & Champagne Policy

Guests may bring bottles of wine and champagne on board. When bottles are brought on board and served or consumed in any restaurant, public room area or in their stateroom, a corkage fee* will be charged according to bottle sizes noted below. For safety reasons there are no glass beverages allowed on the pool deck lawn

750 ml Bottle: $15.00 USD
1,000 ml Bottle: $20.00 USD
1,500 ml Magnum: $30.00 USD

Wine or champagne sent directly to the ship by travel agents, friends, family, etc. or from another retail source, are subject to the same fees. Box wines are not allowed on board.

To speed up the process of checking your wine or champagne at the port, print out this form and bring it with you.

*If you have purchased either the Unlimited Open Bar Package or the Premium Plus Beverage Package you will not be charged the corkage fee. You will still be required to check your wine at the terminal prior to boarding.

Bottle Service 

Guests can order items through the Gifts & More program including bottles of liquor that are delivered on board with mixers (not advertised but available if you call) and gourmet treats— outside of 10 days prior to sailing.

There are no glass bottles allowed on the pool deck lawn. 

Need help packing?

BRING:

• Travel Documents. On boarding day, you should bring your printed e-documents with you as well as a PASSPORT. If you forget everything else, please remember your documents. (Read more about proper identification ).
• Clothing or costumes for our theme nights.
• Please plan to carry on any fine wine or champagne you wish to enjoy on the cruise. You will pay the corkage fee in the port. To speed up the process of checking your wine or champagne at the port, print out this form and bring it with you. DON'T PACK ANY ALCOHOL IN YOUR LUGGAGE.
• Bring cash, if you plan to purchase items while in port.
• Lots of sunscreen! 
• Please plan to carry on with you any essentials, particularly any medication or valuables, since it could take several hours for your checked bags to be delivered to your cabin. You can carry on items that measure 24''w x 16''h (there is no restriction on the length of the bag).  Be sure you keep your boarding documentation with you (passport, etc). DON’T PACK YOUR TRAVEL DOCUMENTS IN YOUR CHECKED BAG.

DON'T BRING:

• You don’t need to bring a beach towel (they’re supplied on board).
• Hair Dryers. There are hair dryers included in all room types. 
• Things to sell. No vending will be allowed on board. 
• A Samsung Galaxy Note7. These are now prohibited by Norwegian Cruise Line. 
• NON-ALCOHOLIC BEVERAGES. Guests are prohibited from bringing soft drinks, water, juice, and other non-alcoholic drinks on board. See our beverage policy for more details.  
• ALCOHOL AND ILLEGAL SUBSTANCES. Guests are prohibited from bringing liquor and beer on board. However, fine wine or champagne may be brought on board during embarkation. See our alcohol policy for more details. The legal drinking age on board is 21 and is strictly enforced. Alcoholic beverages purchased in a foreign port, or in the ship's gift shop, will be retained by Norwegian until the cruise is completed. Absolutely NO illegal substances are permitted and all persons and bags are subject to search by US Customs during embarkation and debarkation.

What else can't I bring onboard?

Per Norwegian Policy: Passengers are not allowed to bring on board the vessel any firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature, nor animals of any kind, except service or guide animals, provided the passenger notifies Carrier prior to the cruise of his intention to bring such animal and agrees to take sole responsibility for any expense, damage, injuries or losses associated with or caused by such animal.

At the port you will hand over any luggage you wish to check to the porters, and your bags will be delivered directly to your stateroom. DON'T PACK YOUR DOCUMENTATION, MEDICATION, ALCOHOL OR OTHER IMPORTANT ITEMS IN ANY BAG YOU PLAN TO CHECK, AS BAGS MAY TAKE UNTIL 8PM TO ARRIVE TO YOUR STATEROOMS.  

Each piece of checked luggage must have a luggage tag listing your name, ship and stateroom number. Luggage tags can be printed prior to the cruise during registration for e-documents and additional tags may be obtained at port from the curbside porters. Curbside porters are not employees of Norwegian and it’s customary to tip them $1 per bag. Guests may check up to two (2) bags weighing 50 lbs or less. 

DO NOT PACK YOUR PASSPORT, TRAVEL DOCUMENTS OR ALCOHOL IN YOUR CHECKED BAG.

Not only is cabin door decorating a fun and festive way to show your personality on board, but it also serves as an identifier to help make your door easier to find. Please note, that door decorating will be allowed on both sailings of the Hallmark Channel Christmas Cruise but is not required. 

For reference, the standard stateroom door dimensions are 78 inches x 26 inches, and the wheelchair-accessible stateroom door dimensions are 78 inches x 34-36 inches. All doors are metal so magnets will stick. 

While we encourage creativity and holiday cheer, all door decorations must comply with the following safety guidelines:

• No electrical decorations - including batteries, Christmas lights, or cables.
• Door decorations cannot impede the stateroom door closing.
• Door decorations cannot impede passage through walkways or present a tripping hazard. 
• Door decorations cannot block signage or cameras.

Photos and short video clips are allowed. However, please respect your fellow guests and be unobtrusive when taking photos or video clips.

The following are not permitted at any performances or activities:

• Detachable lenses longer than 3”
• Filming an entire performance
• Flash photography
• GoPro or similar style action cameras
• iPad or other tablets
• Professional audio or video equipment
• Selfie sticks, monopods or tripods

Sixthman reserves the right to ask guests to stop filming or taking photos at any time to preserve the guest experience and honor the wishes of our talent.

We were founded upon the spirit of creating safe environments for people to come together on vacation with the goal that ALL feel Invited, Welcomed, Looked After, Appreciated, and most importantly, Respected. We will not tolerate any harassment or discrimination based on race, gender, sexual orientation, religion, disability, body size, appearance, age or national origin. We stand against racism, hate and associated symbols and the display of such items, including but not limited to the confederate battle flag. If you feel like you’re being harassed or discriminated against, are the victim of nonconsensual touching, or otherwise feel unsafe, please report it to the nearest Sixthman or Norwegian Cruise Line staff member.

Our number one priority is to ensure the safety and security of our guests, artists and ship crew. For this to be achieved, it is imperative all guests have an understanding of the behavioral standards to uphold while on board.  The information contained within Norwegian Cruise Line’s Guest Conduct Policy (see below) serves to notify all guests of the expected conduct on this Sixthman festival at sea. Please become familiar with this information and then get ready for a vacation that aims to create memories that will last a lifetime!

LIVE LOUD. 
Your friends at Sixthman.

Full Norwegian Cruise Line Guest Conduct Policy

SAFETY AND SECURITY

Safety and security are everyone’s responsibility. Should anyone become aware of unsafe or possibly illegal behavior during their cruise, they should immediately report this to the ship’s Security Staff or other ship management. This may be done through ship’s telephone system by dialing 911 or by seeking the assistance of a crew member.

GUEST CONDUCT

GUEST AND CREW INTERACTION
Our crew members are friendly, outgoing and helpful, and they will do their very best to make your vacation as enjoyable as possible. Please do not misinterpret their friendliness. Crew members are prohibited from engaging in physical relationships with guests. Crew members are not permitted to socialize with guests beyond their professional duties, and are not permitted to be in guest staterooms, except for the performance of their shipboard duties. Guests are expected to respect these policies and are similarly prohibited from engaging in physical relationships with crew members. Guests are not permitted in any restricted or crew area of the ship, including crew staterooms and corridors.

VERBALLY ABUSIVE OR OFFENSIVE LANGUAGE
Verbally abusive or offensive language directed toward anyone, to include guests, crew members, governmental officials, or others is not permitted.

INAPPROPRIATE OR ABUSIVE BEHAVIOR
Inappropriate or abusive behavior including uninvited physical contact, solicitation, harassment, vandalism, theft, violence, use of fake/false identification, underage drinking (see alcohol section below), providing alcohol to those under the allowed age (see alcohol section below), possession of illegal substances/items or any other illegal or offensive conduct is not permitted.

UNSAFE BEHAVIOR
Sitting, standing, laying or climbing on, over or across any exterior or interior railings or other protective barriers, or tampering with ship’s equipment, facilities or systems designed for guest safety is not permitted. Guests may not enter or access any area that is restricted and/or for the use of crew members. Any other unsafe behavior, including failure to follow security instructions, is not permitted.

DISCOURTEOUS OR DISRUPTIVE BEHAVIOR
Pool, deck and theater chairs may not be reserved. Topless sunbathing is not permitted. Boom boxes or loud radios are not permitted. Roller blades, roller skates, skateboards, hoverboards, scooters, surfboards, bicycles, and similar items may not be utilized on-board; except for mobility aids related to special needs, as approved by the ship’s management.

SMOKING
As the health and well-being of our guests and crew is of the utmost importance, Norwegian Cruise Line instituted changes to its smoking policy for all sailings after November 1, 2014. The specific changes prohibit smoking on stateroom balconies and limit smoking in the casino to players. On Norwegian Getaway and Norwegian Breakaway, smoking on The Waterfront will be permitted on the starboard side, except by the outdoor dining areas. Public areas throughout all our ships are smoke-free. If you smoke regular or electronic cigarettes, you can do so in designated areas only. For more information on our smoking policy please go here.

CURFEWS
Ship’s management reserves the right to enact and enforce curfews on an individual, group, or ship-wide basis, if in the sole judgment of the ship’s Captain, such steps become necessary to ensure guest or crew safety. Children under the age of 17 are not allowed unaccompanied by an adult after 1:00 am.

DISEMBARKING FROM A SHIP
Parents or guardians must not permit any guest in their care under age 18 from leaving a ship in any port without responsible adult supervision.

PARENTAL AND GUARDIAN RESPONSIBILITY For purposes of this Guest Conduct Policy, a minor is defined as anyone under the age of 18. A young adult is defined as anyone ages 18, 19 or 20. Parents and guardians are responsible for the behavior and appropriate supervision of their accompanying minor(s) and young adult(s) throughout their vacation. This obligation applies during transfers to and from ships, inside terminals, while onboard, at our ports of call, during shore excursions and at our private destinations. This responsibility applies at all times, regardless of whether the parents and guardians are physically in the company of their minor(s) and young adult(s).

ALCOHOL

Norwegian Cruise Line guests are expected to be responsible for their actions at all times, including during transfers to and from ships, inside terminals, while onboard, at our ports of call, during shore excursions and at our private destinations. Consuming alcohol to excess impairs one’s judgment and reduces one’s ability to recognize and avoid potentially dangerous situations. Guests who choose to consume alcohol must do so responsibly. The ship’s staff may refuse to serve alcoholic beverages to any guest who does not consume alcohol responsibly. Ship’s personnel may request verification of a guest’s age to verify they are of age to consume alcohol pursuant to this policy. Any guest that violates this alcohol policy, will be considered for disciplinary action pursuant to the “Consequences Section” of this Guest Conduct Policy, and may lose their privileges to use the disco or other areas or facilities of the ship or maybe required to disembark the vessel.

Guests are not permitted to bring alcoholic (except wine & a corkage fee will be charged) beverages onboard and Security reserves the right to inspect containers (water bottles, soda bottles, mouthwash, luggage, etc.) at any time. Alcoholic beverages that are purchased from onboard shops or in ports-of-call (which must be presented to security upon re-boarding), will be held until the last night of the cruise. The Freestyle Daily will list the location and time for pick up. Guests who are under the permitted drinking age will not have alcohol returned to them.

The minimum drinking age for all alcoholic beverages on Norwegian Cruise Line ships is 21. Guests who are 18 - 20 years of age can purchase and consume beer or wine when the ship is in international waters (3 miles out of US territorial waters). The age modification does not apply for Alaska and Hawaii sailings. The parent or legal guardian must be onboard the sailing with the young adult and present themselves at the Front Desk so they can sign the form allowing the consumption of beer and wine only. A notarized Parent Consent Form or any other document allowing for temporary guardianship for the purposes of the sailing only will not be accepted.

For purposes of complying with the minimum drinking age requirements, a guest’s age is established upon embarkation (beginning of the cruise). If a guest celebrates their birthday during the cruise, and thereby becomes of age to consume alcohol, the guest may thereafter ask the Guest Services Manager to modify ship’s records to permit their consumption of alcohol during the remainder of the cruise. The guest will be required to appear at Guest Services to present a government issued form of identification to permit verification of their age.

On cruises embarking in a country where the legal drinking age is lower than 21 and where a young adult (age 18, 19 or 20) is not traveling with a parent or legal guardian, they will generally not be permitted to consume alcohol. There may be exceptions made to this restriction in areas of the world where local laws require and Norwegian Cruise Line concurs. Details on such exceptions can be obtained from the Guest Services Desk. No guest under age 18 may possess or consume alcohol at any time, while onboard or at our private destinations. No guest under age 21 may possess or consume alcohol at our private destinations. Any guest who goes ashore and consumes alcohol (whether under the supervision of a parent/guardian or not) is responsible for ensuring they consume responsibly and retain their ability to recognize and avoid potentially dangerous situations when they return to the ship. Parents/guardians are reminded they are responsible for the actions of their child/young adult at all times while on a Norwegian Cruise Line cruise.

Guests who violate any alcohol policy, including but not limited to underage drinking; providing alcohol to minors or young adults; possessing, concealing or attempting to conceal alcoholic items in their luggage, when boarding, or while on board; engaging in alcohol drinking games; or failing to consume alcohol responsibly, will be considered for discipline under the provisions of this policy.

PROHIBITED ITEMS

For the most up-to-date list, please check Norwegian's website.

SYMBOLS OF HATE
We stand against racism, hate and associated symbols and the display of such items, including but not limited to the confederate battle flag.

DRONES (Game Flying Device)
Guests are not permitted to bring drones on board for safety of other guests, as well as the welfare of the vessel.

ITEMS WITH HEATING ELEMENTS OR OPEN FLAMES
Certain items that generate heat or produce an open flame are not permitted onboard. This includes clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. Curling irons and hair dryers are allowed and may require a converter.

DRUGS OR OTHER ILLEGAL SUBSTANCES
No illegal drugs or other illegal substances including but not limited to medical marijuana are allowed onboard or may be utilized during a Norwegian Cruise Line vacation, including during transfers to and from ships, inside terminals, during shore excursions or at our private island. Illegal drugs or substances will be confiscated and appropriate action taken, which may include removal from the ship and involvement of appropriate authorities. In addition, foreign governments at Norwegian Cruise Line ports of call have strict laws that address drug possession. Guests found in violation of such laws are subject to arrest and prosecution by the foreign jurisdiction (and perhaps United States or other authorities as well) and may be prevented from re-boarding the ship.

WEAPONS, EXPLOSIVES OR OTHER DANGEROUS ITEMS
No weapon, explosive, or other item that presents a risk of harm to persons or property, are permitted onboard. They will be taken by ship’s Security and appropriate action taken. Guests are not allowed to bring their own scuba gears onboard such as oxygen tanks, diving knives, spears, etc.

HEALTH AND ENVIRONMENT

HAND WASHING
Guests are strongly encouraged to wash their hands with soap and hot water after using the restroom and before eating or handling food. Medical experts say this is one of the best ways to prevent illnesses from starting or spreading.

ILLNESSES AND ISOLATION OF GUESTS
Norwegian Cruise Line follows practices and maintains policies that seek to prevent illnesses from affecting our guests. One of the best ways to prevent the spread of contagious illnesses like gastrointestinal viruses, colds and flu is to wash your hands thoroughly for at least 20 seconds with soap and hot water after using the restroom and again before eating anything. In the event you experience symptoms that indicate a gastrointestinal illness, such as diarrhea or vomiting, or know of someone experiencing these symptoms, you must advise the medical staff immediately. In addition, some gastrointestinal illnesses remain contagious up to 72 hours or more after symptoms subside; therefore, if you or someone you know experienced such an illness just prior to your cruise, you must immediately notify the ship’s medical staff. This will permit the crew to take steps to reduce the chance that your illness will spread to others on the ship. Failure to immediately report a contagious illness to the ship’s medical staff, or to accurately describe its onset, greatly increases the likelihood the illness will spread to others and is a violation of this Guest Conduct Policy. In the event of a contagious illness, the ship’s crew will take steps to curtail its spread to other guests, including if necessary, steps set forth in the Consequences Section on next page.

CONSEQUENCES

FAILURE TO ACT IN ACCORDANCE WITH THIS POLICY MAY RESULT IN:

• Intervention by Security, other management personnel or law enforcement
• Removal of certain onboard privileges, which may include being detained, quarantined or confinement
• Confiscation of illegal/contraband/prohibited items (may be turned over to law enforcement authorities) and used for prosecution
• Denial of boarding on the current or any future Norwegian Cruise Line cruise vacation
• Reporting of incidents to government and law enforcement authorities for follow-on legal action
• Removal from ship at the next port-of-call. Guests removed from a Norwegian Cruise Line ship pursuant to this policy, are responsible. Documentation requirements for re-entry into the guest’s home country are also the responsibility of the guest.

Seat saving is not allowed.* While it is fine to run to the bathroom or grab a drink, leaving items in seats unattended in order to save them is not permitted.

Towels left on seats will be regularly cleared by Sixthman and NCL staff. Any personal items left unattended will be collected and turned into lost and found at the NCL Guest Services desk in the Atrium (Deck 7, MID).

Things that DO NOT save a seat:

• A towel
• Tipping a chair forward
• Your purse, backpack, notebook, or any other personal item
• A friend or partner saving multiple seats for others that are not present. Again, a quick bathroom trip or heading to the bar to grab a drink is FINE! Heading to a show and leaving one person to hold seats is NOT
• Anything other than you

Things that do save a seat:

• YOU!

Always feel free to ask someone from NCL to pick up towels or clear chairs of items if a Sixthman person isn't around (our staff isn't working on the pool deck when there isn't programming).

*Limited accessible seating areas are available and a Sixthman representative will be working in those areas during show times if you are in need of any assistance.

You can check out the amazing shore excursion opportunities on Norwegian’s website.

You cannot book shore excursions with Norwegian until you are issued a reservation number, which happens about 4-6 weeks before the cruise sets sail. Once you have been issued the reservation number, you can book excursions online through Norwegian’s website or by contacting Norwegian Cruise Line’s Shore Excursions specialists at 1-866-625-1167.

Guests must be 21 years of age or older to purchase or consume alcohol on the ship.

Norwegian permits young adults (18-21) to purchase and personally consume wine and beer only while on board and with the consent of an accompanying parent. Authorization will be given only when the accompanying parent completes the Young Adult Alcoholic Beverage Waiver form, which can be obtained and completed at the Guest Services Desk upon embarkation of the ship. 

Smoking is prohibited indoors, in staterooms and balconies, directly in front of the pool deck stage (the lawn) as well as outdoor dining areas, and other various outdoor areas on the ship. This includes regular cigarettes, electronic cigarettes, cigars or pipes.

Smoking is only permitted on the Port side of the Pool Deck (Decks 12 and 13), in the casino (limited to those engaged in active game play during gaming hours), and on the Starboard side of Deck 7.

Guests are not permitted to smoke cigarettes, e-cigarettes, cigars or pipes in their staterooms or on their balconies. Smoking inside your stateroom or on your balcony will result in a $250 USD cleaning charge added to your onboard account. If cigarette burns on furniture, linens, towels or carpeting are detected; guests will be advised and charged for the damages.

Electronic cigarettes cannot be used in public areas where there is a No Smoking policy in force; simply because these cigarettes look so realistic and therefore other guests' perception is that we are not enforcing the No Smoking rule.

Prior to sailing, you'll be able to see the schedule here. There are several resources on Norwegian Joy to help you navigate your festival experience. Once we set sail, we may encounter some changes due to weather or logistical variations. Therefore the following onboard resources will your best source for staying up to date.

The #1 best way to stay in the loop is to utilize Sixthman.net/today. There you can always find the MOST up-to-date information (such as schedule and onboard announcements). Simply connect to the ship's Wi-Fi (NCL_Internet_Joy) once on board. You do not need to purchase an internet package for the site to work.

Other sources of info include: TV screens, TVs with touch screens, daily announcements, onboard newsletter delivered to your stateroom, and the Cruise Norwegian app.

You may submit questions regarding the event via Sixthman.net/ask during your cruise. The Sixthman team will reply in a prompt manner.

There is a service wheel outside of your stateroom door, which can be turned to display “Welcome”, “Make Up Cabin”, “Turn Down Cabin” and “Do Not Disturb”. This will help you communicate with your cabin steward as well as allow for onboard deliveries. When the service wheel is set to “Do Not Disturb” you may miss a delivery.

Though we don’t advocate being absorbed in the “real world” via your mobile device for the whole trip, we have to admit, your phones give us a great way to communicate with you on board.

We’ve worked with NCL to allow access to sixthman.net/today for FREE if you’re connected to the ship’s Wi-Fi.

You’ll have access to:

• Latest Schedule: Due to weather or unforeseen circumstances schedule changes may occur. As soon as we make a change on board, it will be updated!
• Your Schedule: Did you customize your online schedule? View only your preferred shows and activities!
• Missed Announcements: Bing Bong! Were you rockin’ out at a show or chatting with a fellow cruiser and missed a ship announcement? No problem! Any important announcements and updates will be posted.
• Venues: Check out the schedule organized by specific venues.
• Ask Sixthman: If you have an event-specific issue or question for Sixthman and miss us during scheduled Guest Services Desk hours, send us a note! We’ll resolve your issue as quickly as possible between the hours of 10:00am and 10:00pm.

Go there now. Save a shortcut to your home screen and you’ll be all set, even before you board!

How to connect to Sixthman.net/today once on board:

1. Connect to the ships WiFi (NCL_Internet_Joy) - no internet package needed!
2. Navigate to sixthman.net/today.
3. At the top of the page you can view what’s happening in each venue, read announcements, or connect with Sixthman through the “Ask Sixthman” feature.
4. At the bottom you can view the schedule, check out the lineup and view the festival guide.

Cruise Norwegian is Norwegian Cruise Line's app where guests can access an array of information, pre-cruise and during the cruise.

Cruise Norwegian includes an industry first “Pre-Cruise” mode which allows you to pre-book your dining reservations & shore excursions, and view your vacation itinerary and summary, all before you ever step foot on a Norwegian ship. Once you get on board, all of your reservations, bookings, and favorites are seamlessly transferred to the ship, where you can use the communications feature to chat and message* with other guests on board, view your account and onboard purchases, and so much more! For more info, visit Norwegian's Mobile Apps page.

*App is free to download, but the Calling and Messaging Package has a nominal one-time fee for making unlimited onboard calls and messages during your cruise. Consult the app for exact pricing.

Norwegian Joy is equipped with a 24 hour Internet Café and Wi-Fi throughout the ship. The usage rates are the same whether you use the computers in the Café or if you connect a personal device to the Wi-Fi.  Go here for more information on rates and services.

CruiseNext is an exclusive onboard-only opportunity that rewards guests who decide to cruise with us again in the future, while they cruise.

Earn up to $500 FREE Onboard Credit to spend on your current vacation when you purchase CruiseNext Credits as payment for your next one through the CruiseNext team on board. 

Do CruiseNext Credits expire? 

CruiseNext Credits do not expire, and are transferable to friends and family. You must designate at the time of purchase whether you prefer to allocate your credit towards a future Sixthman or NCL sailing.  

How many CruiseNext Credits can I use on my reservation?

Only one CruiseNext Credit may be used per reservation and must be used towards the initial deposit of a reservation. They may not be applied towards a previously created booking.

I purchased a CruiseNext Credit while on board.  When will this be applied to my Sixthman account?

You can anticipate seeing your credit applied to your Sixthman account within ten (10) days of returning from your sailing of purchase. 

I missed purchasing a CruiseNext Credit on my sailing.  Can I purchase one now? 

CruiseNext is an onboard-only opportunity.

How do I apply my CruiseNext Credit?

If you have a CruiseNext Credit in your Sixthman account, it will apply automatically when you book. When booking online, you will be prompted to pay the minimum deposit for your selected payment plan in addition to the CruiseNext Credit.

For your convenience, all shipboard expenses are charged to Norwegian's special onboard credit program. Sign up on the first day of your cruise, by establishing your method of payment with Visa®, MasterCard®, American Express®, Discover®, Diners Club®, travelers checks or cash. If you choose to settle your account with cash, a deposit will be required in advance. You may also use your debit card; however, please be advised that Norwegian obtains pre-authorization which some banks may hold for up to 30 days. Read more about debit and cash accounts on Norwegian's website.

IMPORTANT: If you choose to settle your account with cash, a minimum deposit of $150.00 USD will be required in advance. You may also use your debit card; however, please be advised that Norwegian obtains pre-authorization which some banks may hold for up to 30 days.

All onboard charges are in US Dollars and applicable taxes will be charged to onboard purchases (including food, beverage and merchandise) during this itinerary.

All of Norwegian's ships have computer terminals you can rent by the hour at the Internet Café. You can also telephone, telex, radiogram or fax to anywhere in the world and be billed* at applicable ship-to-shore rates.

Norwegian guests can also be contacted onboard by calling 1.888.NCSHIPS (1-888-627-4477) from the USA.

For the rest of the world please dial 1-732-335-3280.

Guests may be reached in their staterooms directly from shore via the ship’s satellite. Messages about missed incoming calls also will be delivered to guest staterooms where guests may call back* the shore via satellite.

Norwegian Ship Telephone & Fax Numbers

When calling from the United States: Dial 1-888-627-4477, select the ship, and enter your credit card information.
When calling from outside the United States: Dial 1-732-335-3280, select the ship, and enter your credit card information.

For information about Norwegian's innovative, new Freestyle Cellular Service, go here.

*Please use American Express, MasterCard, and Discover Card only.

Learn more about Norwegian's Splash Academy and Entourage complimentary programs for kids and teens here.

Splash Academy drop-off availability varies per event, is not guaranteed and should not be an alternative to personal child care arrangements. 

Adjustments are made to children's program hours and locations as required by our scheduled activities.

A one-time registration is to be completed by a parent or guardian (if child is not traveling with their parent) for each child/teen age 3 - 17. Children/teens can then participate as frequently as they choose. Norwegian requests that you let the Youth Staff know if your child has allergies and/or is taking any medications by noting this on the Registration Form. 

Splash Academy drop-off availability varies per event, is not guaranteed, and should not be an alternative to personal child care arrangements. Adjustments are made to children's program hours and locations as required by our scheduled activities.

There is no shortage of food on board; hit the buffet, the main dining room and more, all included in your cabin price! Certain specialty restaurants are available with either a fixed price menu with a nominal cover charge or à la carte pricing in addition to the standard dining program. 24-hour Room Service is available for a $9.95 USD convenience fee plus 20% service charge.

For more information about the restaurants aboard Norwegian Joy, go here.

Some restaurants will not be available due to production needs. All available dining options are listed on the Sixthman event website.

Club Balcony Suites include: 

• Food & Beverage amenities delivered 2x per sailing
• Laundry bag or pressing service 1x per sailing
• 1 bottle of sparkling wine

Butler & Concierge Service in Penthouse & Family Penthouse Suites:

• Includes 1 bottle of Sparkling Wine & 1 bottle of Sparkling Water (Not Replenishable)
• Complimentary breakfast & lunch from Cagney's Steakhouse (Not available to other guests)
• Priority check-in at terminal
• Mini-bar and deluxe coffee/espresso/cappuccino machine
• Upgraded room service menu
• Luxury bathroom products
• Butler service will unpack your luggage for you and also pack for you
• Complimentary shoe shine

Butler & Concierge Service for Owner's Suites & Villas:

Includes all of the following from the above suites as well as:

• 2 bottles of Champagne & Sparkling Water (Replenishable)
• Soft drink options

Options are subject to availability.

Sixthman and Norwegian Cruise Lines are committed to ensuring that EVERY guest onboard has access to the moments that make life ROCK!

Prior to booking, check out our ship’s accessibility details. To discuss any questions you may have regarding this information or your specific needs, including dietary restrictions, you may contact the Sixthman Guest Services team prior to booking, and remember to discuss your needs with the reservationist at the time of booking.

Your information and requirements will be sent to Norwegian’s Access Desk approximately 60 days prior to sailing. If your needs require more advanced notice, the Sixthman team will notify Norwegian accordingly. Approximately 4-6 weeks before sailing, via email, you will receive your Norwegian reservation number and additional information regarding how you may contact the Access Desk directly for any additional questions you have before embarkation

Please reach out to the Norwegian Cruise Line Access Desk for assistance with dietary needs prior to 45-days from sailing/as soon as you receive your NCL Reservation Number.

There are special menus for youngsters and special entrées from Cooking Light®. Special meals are available including low-calorie, vegetarian, no MSG, low/no sodium and low/no cholesterol meals, as well as sugar-free and fat-free desserts.

If you have any food allergy or a dietary requirement that requires Kosher meals or gluten free food products, please advise Sixthman at the time of booking. Obtaining the product for many of these requests requires 45-days notice prior to sailing, and we want to ensure that Norwegian is able to fulfill your request. Norwegian cannot guarantee Kosher meal or gluten free food product requests made within 45 days of sail date.

Vegan Diets

The ship offers vegetarian options, but not specifically vegan options in the main dining rooms. You will be able to navigate your dietary needs by speaking with the restaurant manager on board (during the first day of sailing) in order to discuss what dishes may be prepared for you. The buffets, of course, will contain many fresh food items that are vegan (vegetables, fruits, beans), but for any cooked dishes, you will need to inquire if they had been prepared with butter vs. oil, etc. You may also bring with you pre-packaged snack items to supplement your dietary needs, but no fresh food items, as they are prohibited by US Customs.

Medical Dietary Needs

At time of booking, please discuss your needs with the Sixthman Guest Services team by contacting us. We can arrange to have no sugar, low sodium meals, and gluten free items for guests with those specific medical dietary restrictions upon request. Refrigerators are available in all staterooms for storing insulin.

For the protection of all of our guests, it is not permissible to bring aboard any food items that would require preparation by the ship’s staff, or food items that would require cold storage in Norwegian's kitchen facilities.

At time of booking, please discuss your needs with the Sixthman Guest Services team by contacting us. We can arrange to have no sugar, low sodium meals, and gluten free items for guests with those specific medical dietary restrictions upon request. Refrigerators are available in all staterooms for storing insulin.

Once on board, wheelchairs are available for guest use ONLY in the event of a medical emergency. However, if you require mobility assistance for embarkation and/or debarkation, these items are available upon request when you arrive at the port. If you require the use of a mobility assistive device throughout your vacation, we ask that you travel with your own, or rent one from a third party company that works with the cruise line such as Scootaround. You may rent equipment once you receive your Norwegian reservation number 4-6 weeks prior to sailing.

Scootaround
Phone: (toll-free) 1-888-441-7575
scootaround.com

Yes. Among other accommodations, items such as portable kits in your stateroom that include a visual-tactile alert system, assistive listening devices*, TTY phones, and closed-captioned televisions are available upon request. Guests may also request to arrange an embarkation day meeting with a staff member who will see to your accessibility needs during the cruise and/or individual or group emergency drills for all deaf or low hearing guests.

Sign language interpreting services may be provided for deaf guests upon request. A request for sign language interpreting should be made at the time of booking, but no later than 90 days prior to sailing. Requests are subject to a number of considerations, including but not limited to, the availability of interpreters and cabin space. A request for an interpreter with less than 90 days’ notice may still be granted but cannot be guaranteed.

Please visit Norwegian Cruise Line’s Accessibility Assistance page for complete details.

*Assisted listening devices are not always compatible with Sixthman programming.

Yes. Braille/tactile signage is found throughout the ship. By request, an embarkation day meeting with a staff member who will see to your accessibility needs during the cruise and/or vessel orientation tour is available for blind or low vision guests. Service animals are allowed on board but must be arranged through the Access Desk prior to the cruise.

Please visit Norwegian Cruise Line’s Accessibility Assistance page for complete details.

Yes. Norwegian Cruise Line accepts service dogs that are trained to perform a specific task. A service dog may be needed for many different conditions, which would be acceptable under the American with Disabilities Act (ADA) guidelines. In accordance with the ADA, Norwegian Cruise Line does NOT accept “Emotional Support” dogs as service dogs; they CANNOT sail.

Please visit Norwegian Cruise Line’s Accessibility Assistance page for complete details about what travel documentation is required for service animals to travel.  Without submitting all required documentation, service animals may risk being denied boarding.

Whether you are admitted to the ship’s medical center or a medical facility in a foreign port, your medical expenses will be your out-of-pocket responsibility. Most standard health insurance policies do not cover treatment outside of their country of issue. Please check with your insurance provider for more information. 

To ensure that you have assistance with medical expenses during your trip, we strongly recommend the purchase of travel protection. Sixthman offers a leading travel protection plan through our partnership with Travel Insured International. The standard policy includes Emergency Medical Protection of up to $25,000 USD reimbursement for care and treatment and up to $50,000 USD reimbursement for emergency medical evacuation. To discuss questions and pricing for protection coverage, please contact Sixthman Guest Services.

We also offer a streamlined onboard travel protection plan through Travel Insured. Please refer to our Bon Voyage Travel Protection Plan for more details.

Travel agents who book their clients on our events receive a 10% commission off of the net cabin fare payable upon the completion of the event. We are not a travel agency; we do not book hotels, flights or ground transportation. Travel agencies can offer a full trip package to clients, including the cruise, airfare, and ground transportation. If you are a travel agent interested in promoting our events and or booking your clients please register your travel agency. 

Since 2001, Sixthman has set the stage for moments that make life rock, serving over 300,000 guests on over 150 unforgettable vacations on sand and at sea with their favorite artists, athletes, actors, comedians and brands. These carefully curated, intimate events bring non-stop performances, artist collaborations, in depth panels and Q&As, fan-artist activities, museums and overall truly immersive experiences that celebrate community and change expectations of what a vacation can be. Sixthman’s domestic home port of Miami brings escapes for guests to dream destinations in the Virgin Islands, Belize, Honduras, Mexico, and The Bahamas.

What is Sixthman? - LIVE LOUD with us at sixthman.net

Sixthman can be reached at 877-764-2552 or at sixthman.net/contact

Sixthman's Privacy Policy is listed here and is subject to change at any time.

Please use the live chat feature on our website, contact us or call the Sixthman office at 877-764-2552.

Looking for the perfect gift? Visit sixthman.net/giftcard to give the gift of Sixthman to your friends and family for birthdays, holidays, or for no reason at all!  Purchase a Sixthman Digital Gift Card and enable your recipient to LIVE LOUD on the vacation experience of their dreams.

Sixthman Gift Cards can be used as a payment on a reservation. Gift cards used on reservations already paid in full will have the amount applied as on board credit to cover drinks, merchandise, spa treatments, excursions, specialty dining and more! The gift cards have no fees.

Gift cards must be redeemed at least 14 days prior to the event and cannot be redeemed on board.  Be sure to read the FAQs and the terms and conditions at sixthman.net/giftcard for full details!

For cruises, note that Norwegian branded Gift Cards are not able to be used for payment on a Sixthman reservation. You can, however, redeem them on board.

Cannonball Club is our way of inviting our cruising community to experience more than one Sixthman vacation per year.  Any guest booked at full price on Hallmark Christmas Cruise is considered a member of Cannonball Club and may book one or more Cannonball Club events at special reduced rates. Bookings and reservations with a paid-in-full, military, youth, or single occupancy discount count as a full-price reservation and are eligible for Cannonball Club.

For all the details visit cannonballclub.com. We hope you’ll take advantage of this opportunity to experience another one of our festivals, meet new best friends, discover great new bands, and Cannonball into more exciting adventures on sand and sea.

LIVE LOUD.